Project information
- Category: FMD Solutions
- Clients: NMVOs, MAHs and OBPs
- Coverage: FMD countries across Europe
- Project date: Rolled out in 2020
- Latest release: 5.0
Alert Management System
NMVS Alerts is a central collaboration platform for exchanging the information needed to investigate FMD alerts between every stakeholder involved. Our solution is fully in line with the EMVO Alert Handling Guidance, and is connected to the EMVO AMS Hub so that no stakeholder is left working from a different system.
The portal gives every stakeholder an up-to-date overview of alert status and provides the tools to act on it:
- NMVOs can identify the most likely root cause and initiate the appropriate investigation request.
- End Users can flag potential technical or procedural issues and share other valuable information, while staying anonymous to MAHs and OBPs throughout.
- MAHs can request pack photos or pack returns, log investigation actions and conclusions, and resolve alerts on a batch level.
- With the local NMVO's agreement, the portal can also be made accessible to the National Competent Authority (NCA).
What's new in Release 5.0: alert grouping with automated bulk-action suggestions, a new RestAPI alert source for Solidsoft Reply markets, notification email grouping to cut down on duplicate alerts with the same root cause, and ongoing backend performance improvements.
Why NMVS Alerts
Everything alert resolution needs, in one system, with nothing extra to install or maintain.
Cloud-based & secure
Hosted on Microsoft Azure. No on-premise infrastructure to buy or maintain — just a browser and an internet connection, with enterprise-grade security built in.
One hub for all of Europe
Connected to the EMVO AMS Hub, so NMVOs, MAHs and OBPs share a single system to resolve alerts across every FMD market instead of one tool per country.
Built for volume
Bulk handling and batch-level resolution, configurable automatic business rules, and personal saved filters keep high alert volumes from turning into manual work.
Full audit trail
Every action on every alert is logged and time-stamped. Built-in Microsoft Power BI reporting turns that history into ready-to-use statistics for compliance reviews.
Built for every stakeholder
Each product line is tailored to the way that stakeholder actually works, on top of the same shared platform.
NMVOs
Full European visibility, batch-level resolution, automatic business rules and personal saved filters, with a read-only user type for QA and two-factor-secured access.
MAHs
An inexpensive, all-inclusive package with three named users, a dedicated test environment and hotline support — live within two business days, in 17+ European countries.
OBPs
The same collaboration platform, built to support both centralised and decentralised organisations, so every affiliate an Onboarding Partner brings on can be added at no extra cost.
NCAs & End Users
With the NMVO's agreement, National Competent Authorities can be given access too — while End Users stay fully anonymous to MAHs and OBPs throughout the process.
Optional modules
Extend the core Alert Management System as your requirements grow.
Automatic business rules
Handle incoming alerts automatically with user-defined rules, cutting manual triage out of routine cases.
System integration
Connect NMVS Alerts to your own business systems through a modern interface for consistent, end-to-end processes.
Additional languages
Deploy the application in additional languages to remove communication barriers for your teams.
Customised functionality
Need something the standard system doesn't cover? Custom, specific functional requirements can be developed on request.
Pricing
Pricing is a standard, all-inclusive package per product line, tailored to your role and country coverage. Request a quote and we'll send you the current price list.
NMVO
- Full European visibility via the EMVO AMS Hub
- Batch-level resolution & automatic business rules
- Read-only QA user & two-factor authentication
MAH
- Three named users included
- Dedicated test & quality environment
- Live within two business days, 17+ countries
OBP
- Supports centralised & decentralised structures
- Onboard affiliates at no extra cost
- Optional automatic business rules module
Pricing is published on request only. Email sales@origimed.eu or use the form below and we'll send you the current price list for your product line.
Frequently Asked Questions
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Do we need to install anything to use NMVS Alerts?
No. NMVS Alerts is fully cloud-based and hosted on Microsoft Azure. All you need is a computer, a browser and an internet connection.
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Is NMVS Alerts connected to our national NMVO?
Yes, via the EMVO AMS Hub, at no additional cost. That gives every stakeholder full visibility of alerts across all connected European markets, not just their own.
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How is End User privacy protected during an investigation?
End Users stay fully anonymous towards MAHs and OBPs throughout the entire resolution process, while all actions on an alert remain logged for audit purposes.
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Can NMVS Alerts connect to our own internal systems?
Yes, System Integration is available as an optional module, alongside Additional Languages and Customised Functionality developed on request. Get in touch and we'll scope it with you.
Want the full picture?
Request a price list for your product line, or get in touch with us directly with any questions.